Category Archives: Business Management

Business Security: Behold Your Customer!

We are living in a world of change. Competition is engaging in price wars, customers expect more for their dollars. Businesses can no longer be in the business of selling products and services—you must be selling a “customer experience.” According to Bloomberg BusinessWeek Research Services “a customer experience is not one thing but many: It is the practical and emotional manifestation of how a company delivers on the promise it makes to its customers through … every direct and indirect customer encounter a company has across all its customer or enterprise functions.”

Ultimately, your business exists to do two things:… Read More

The Yearly Dilemma

 By Barbara Eldridge

 Are you keeping up with the pace of change?  The pace of technology? The pace of your marketplace? The pace of your competition?  The Yearly Dilemma is how much do you and your business have to change to keep pace?  As a business owner you need to have information at your finger tips that help you make the best decisions. 

 Planning each year is a hands on process.  You might start by asking some tough questions. 

 Do you recognize the need for change?

Are you prepared to look reality in the face?

Are you willing to change … Read More

Is Getting It Done, Putting You in Overwhelm?

When I have asked my solo-preneur/small business owners how they plan and keep track of their work I usually find they keep overwhelming lists of to dos.

Having just finished Mind Masters 3rd Quarter Strategy workshop I always stress that a specific plan of action is essential to progress and success. A worthwhile plan is more then a to do list, it is a design, a blueprint. 

        ~Action steps implement the chosen strategy and tactics to realize chosen goals and   results. 

        ~Action steps or action planning is a tedious, but critical, part of the planning process. It is a … Read More

Do You Know if Your Business is Working for You?

Last time I talked about the importance of developing basic systems and procedures for all areas of the business. Probably the most ignored or avoided area I have seen with small business owners is a system or program in place for regular review of progress. Just like any game, there must be a score card in order to determine the outcome. Nothing is accomplished by setting objectives, resolutions, and behaviors unless you utilize the business resources required to measure it.

#1. How often do you review your outcomes?
In business a monthly or quarterly review will help determine where the … Read More

Is Your Business Working for You?

In working with entrepreneurs over the last 20 years I have emphasized the importance of developing basic systems and procedures for all areas of the business. The more new things that get introduced, whether its technology, new markets, new products or services, without the basics it costs you money.

There are days when so much is going on, it doesn’t leave much time for improvement or making your business work better. Starting with some basics allows you to adjust one thing at a time.

Of all the areas that small business owners violate the most are marketing and sales. Consistency … Read More

The Foundations of Excellent Time Management

Besides the noble art of getting things done, there is the noble art of leaving things undone. The wisdom of life lies in eliminating the nonessentials. Chinese proverb

  Have you ever wished that you could have 30 hours in a day? If you are like most people, more often than not, you are plowing through your day full speed with all possible energy and ability and yet at the end of the day, you still find yourself floundering for enough time to do everything you had wanted to do.

  Time is a unique resource. Every person every day is assigned … Read More

Small Business Jobs Act of 2010

On Sept. 27, 2010, President Obama signed into law the Small Business Jobs Act, the most significant piece of small business legislation in over a decade. The new law is providing critical resources to help small businesses continue to drive economic recovery and create jobs. The new law extended the successful SBA enhanced loan provisions while offering billions more in lending support, tax cuts, and other opportunities for entrepreneurs and small business owners.

For more detailed information on the Small Business Jobs Act, go to www.sba.gov/jobsact.… Read More

2011 Breakthrough Business Summit

Increase Profit and Advance Your Business Success

As an entrepreneur and small business owner you have a unique opportunity in this market climate to take advantage of fewer competitors and your ability to be flexible. This is a great time to reinvent yourself, grow, expand and build a strong foundation for the future.

“This is the BEST time ever for your business!”

Join other small business owners on January 10, 2011, 9:30am to 3:00pm, at the Mission Valley Resort & Conference Center, 875 Hotel Circle South in San Diego and learn to take your business to the next level with … Read More

Delegation and Growth

I had a meeting with one of my members who was sharing his frustration about the way his vision for the business just wasn’t happening. He kept getting bogged down in things that didn’t allow him time to work on creating the vision. He came to realize that although he had job descriptions, he had not fully delegated all of the work to the people he had hired.

Small business owners often ignore the need for an organizational chart. This is a mistake, because when you detail all of the roles and/or positions necessary to profitably manage the business and … Read More

10 Ways to Get Out of Your Comfort Zone

It is easy in any economy to get stuck in a comfort zone. When things are going well, you stop doing the necessary things consistently; prospecting, following up and saying thank you, In a slow economic time, fear sets in, you stop investing in the things that keep you visible; networking, advertising, asking for testimonials. Your Success is built on a variety of choices you make, review the following to tap the potential you have barely scratched the surface of.

1. Redefine your Goals: Get crystal clear about the goals that motivate you to do the work it takes to … Read More