Make Customers Your #1 Priority
To maintain on going relationships with clients/customers requires a consistent program that delivers value and meaningful actions. If you are not working at strengthening those relationships you are making it easier for your competitors to insert themselves into your market place. So what values (that require specific behaviors for them to be visible) and actions are you taking to facilitate a memorable customer service process?
We frequent the same restaurants and fast food establishments because we get what we want consistently. When they don’t deliver, we move on elsewhere. A few years ago my favorite coffee chain introduced a new … Read More