Category Archives: Business Management

Priceless Relationships: Behold Your Customer!

| January 6, 2026

We are living in a world of change.  Competition is engaging in price wars, customers expect more for their dollars.  Businesses can no longer be in the business of selling products and services—you must be selling a “customer experience.” According to Bloomberg BusinessWeek Research Services “a customer experience is not one thing but many: It is the practical and emotional manifestation of how a company delivers on the promise it makes to its customers through … every direct and indirect customer encounter a company has across all its customer or enterprise functions”. 

Ultimately, your business exists to do two things:… Read More

The 11th Hour – November 2025: Decision Time

| October 28, 2025

As we head into the final stretch of 2025, one thing becomes crystal clear: the power of
reflection., it’s the perfect time to pause, take a look at where your business stands, and start laying the groundwork for a successful 2026. We’ve spent time this month in Mind Masters this month with a call to get your financial records in order before tax time—and to understand exactly where you stand from a profit-and-loss perspective. Hopefully, you’ve taken some time to review, organize, and catch up.

Now is also the time to assess other key aspects of both your business and … Read More

Mid-Year Reset: Know Yourself, Grow Your Business 

| July 28, 2025

As we move into the second half of the year, it’s the perfect moment to pause—not just to review sales or strategies, but to reflect on you, the person leading the business.

The Real Driver of Growth? You.

Forget just sales tactics. The #1 factor in attracting ideal clients and reaching your goals is your mindset, presence, and daily habits.

In recent Mind Masters sessions, we’ve explored a core truth: success isn’t just about marketing strategies or sales techniques. The most important growth driver in your business is you—your energy, mindset, and how you show up.

Mindset … Read More

What Is Risk Management?

| April 30, 2025

Keeping up to date on legal matters is often the last thing on the to-do list for most small business owners—unless, of course, we suddenly need a lawyer. That was exactly what sparked my interest was when I attended a Business Briefing hosted business attorney. He offered a brief but eye-opening overview of risk management, a topic that initially sounded far too corporate for the room full of small business owners.

Naturally, we asked: How does risk management actually affect us? The answer: A lot more than we think.

Why Risk Management Matters for Small Business Owners

At its … Read More

Wake Your Sleeping Giant

| February 25, 2025

As we look around us, change is causing business owners to rethink the core of their
business mission. Within that change comes the necessity of reexamining ourselves.
We hear a lot about personal growth or personal development, there are numerous
books, seminars, workshops and coaching programs that want to help. But do we really
know what personal development means to us?

Recently as I was looking for discussion topics for meetings, I took a survey of Mind
Masters members. There were several business areas checked that stood out as areas
to develop, but I got stumped on the topic that … Read More

Got Systems?

| September 3, 2024

Recently, one of our members shared that she was positioning her business to add associates. The question  she was struggling with was how to approach this expansion and asked for suggestions on how to create an SOP of routine or repetitive activity to insure success.

When small business owners really began to grow it has been my experience that they struggled by not having put systems in place to handle the overload. All this makes it harder to really understand what needs to be done and who should be doing it. In Michael Gerber’s E Myth, he says: “Most small … Read More

“Dog Days of Summer”

| July 30, 2024

sun with targetSummer heat has taken over, the desire to head somewhere cool looms large – BUT as your Business Results Strategist, I must ask you are you at the midpoint of your 2024 Goals and Results? After these several months working day and night to achieve those goals that were set in January, to perhaps create a new service, introduce a new product, or even design a new business model – have you found that all the drive that brought the initial motivation and excitement has melted away, the steam run out, and the place you are now in is comfortable … Read More

4 Ways to Develop a Successful Business Strategy

| March 1, 2024

As we approach the final months of 2023, business owners must begin taking stock of their operations in preparation for the coming year. Success in the business world is not accidental; it’s the result of careful planning and strategic thinking. Incorporating a SWOT analysis—examining Strengths, Weaknesses, Opportunities, and Threats—is fundamental to developing a robust business strategy that addresses the four major areas of business: Management/Operations, Marketing/Sales, Financial, and Leadership (Personal/Personnel).

Strengths

Identifying and capitalizing on your business’s strengths is the first step toward strategic success. These strengths, intrinsic to both the entrepreneur and the enterprise, range from resource abundance to … Read More

Seeds of Success

| February 27, 2024

As you look to this year you must positively expect good things to happen.  Your belief and attitude about business, money, relationships, education, IQ, the government, what you’re capable of, how deserving you are and more will be the seeds that determine your success.

Your beliefs or what I call the 900 Pound Gorilla—are what hold you back. What it will take to set your plans in action is learning how to install new beliefs, and attitudes.

Defining your business Vision is one of your most important exercises to support and create ongoing success. Without the Vision, nothing you do … Read More

Tap Your Massive Potential for Greater Success

| October 31, 2023

“Unless you try to do something beyond what you already mastered, you will never grow.” Ralph Waldo Emerson

As you look to preparing for 2024 you must positively expect good things to happen.  Your belief and attitude about business, money, relationships, education, IQ, the government, what you’re capable of, how deserving you are and more will be the seeds that determine your success.

Your negative beliefs or catalog of regrets are what science calls negative bias, and are what hold you back. What it will take to set your plans in action is learning how to install new beliefs, and … Read More